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Article number: Article number: kb-85
Q. I can't connect with the DotNet package, what's going on?

A. 1) Check your User ID and ensure it is the same as we sent you. Please note we do not utilize the letter "O" in our usernames, those are Zeros (0).

2) Make sure that the "passive" box is checked.

3)Click here to see the interface and where the information we sent you goes.

4) If trying to connect from work, ensure your system administrator allows access through port 21 (ftp).
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