Home View your cart login Contact us RSS Feed
Knowledge Base 
Search the Knowledge Base for

Here you can search and view our site Knowledge Base.
To find a specific article, use KB-article number format (ex. KB-1)

Article number: Article number: kb-85
Q. I can't connect with the DotNet package, what's going on?

A. 1) Check your User ID and ensure it is the same as we sent you. Please note we do not utilize the letter "O" in our usernames, those are Zeros (0).

2) Make sure that the "passive" box is checked.

3)Click here to see the interface and where the information we sent you goes.

4) If trying to connect from work, ensure your system administrator allows access through port 21 (ftp).
This page has been viewed 6342 times

Return to Search